MSP Account Manager

Posted on Dec 8, 2018 by Mimecast Services Limited

Lexington, MA 02420
Immediate Start
Annual Salary

ID 2
Job Location(s) US-MA-Lexington
Position Type Permanent - Full Time

More information about this job:

This is an opportunity to be part of the Channel Sales Organization here at Mimecast. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Director of East Channel Sales with a focus on Managed Service Provider (MSP) relationships. The channel sales organization works directly with the quota carrying account executives at Mimecast and will work directly with the Regional Sales Directors to align the MSP strategy in the respective regions. The role will be located in Lexington, MA. Mimecast is looking for a high performer who is a team player, customer centric, accountable and seeks to consistently win.


As MSP Account Manager you will be responsible for:

  • Managing relationships within a set of Managed Service Providers
  • Building the Go To Market business plans with the identified focus MSP's
  • Aligning the sales organization through targeted demand generation and alignment activities
  • Driving an enablement plan with the MSP's which includes sales, marketing and technical tracks
  • Providing executive alignment with MSP stakeholders
  • Aligning yourself internally with Quota Bearing Reps and Sales Leadership to drive toward a common goal
  • Accurately forecasting MSP opportunities in conjunction with the direct sales teams
  • Building marketing plans and manage a budget for the focus MSP's
  • Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations and legal) to deliver a world class experience for the MSP
  • Holding the MSP's and the stakeholders accountable to agreed upon goals


  • 1 - 3+ years of technology sales and channel sales experience
  • BA or BS degree preferred in a technical, business or related field
  • Experience managing partner relationships and/or managed service provider relationships
  • Understanding of the MSP landscape within the region
  • Understanding of opportunity qualification, running a deal cycle and forecasting
  • Knowledge of the competitive landscape
  • Ability to recruit, develop and build Go To Market plans with top MSP's in the region
  • Ability to work within a fast-paced, often ambiguous environment
  • Interface at all levels maintaining strong working relationships across cross-functional teams
  • Exceptional verbal and written communication skills.
  • Extremely strong organizational and time management skills
  • Willingness to go above and beyond to be successful

Desirable Skills:

  • Experience selling cloud solutions with a focus on Software-as-a-Service (SaaS) solutions
  • Good understanding of email network infrastructure and related services
  • Strong presentation, program management and negotiation skills


We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Reference: 599939291

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