Senior Administrator, Investment Operations

Posted on Dec 8, 2018 by Resource Solutions - HSBC

Edinburgh, Midlothian United Kingdom
Immediate Start
Annual Salary

Role: Senior Administrator, Investment Operations

Location: Edinburgh

Duration: 6 months

Type: Contract

Day Rate: DOE

Role Purpose:

The purpose of Edinburgh FINS Data Support and Oversight team is to oversee the FINS Data operational team sited within our Securities Services Operational Service Centres ensuring that the end service delivery to our clients meets the service standards documented within our Service Level Definition.


Oversight & Service Delivery

  • Escalation point for unresolved BAU operational issues raised by Senior Management
  • Identify and support resolution of high risk items within set timescales
  • Highlight & discuss all identified deficiencies with the Business Service Delivery owner to facilitate closure
  • Perform function specific oversight checks, review and monitor client service deliverables

Performance Review & Monitoring

  • Provide input to weekly and monthly BAU meetings with the SSO Operational Managers to discuss performance standards, ensuring these are documented within agreed timelines set
  • Monitoring of all client & internal feedback, complaints, breaches, errors & losses
  • Accurate & timely logging of items on Issues Log for discussion at Service Review Calls

Essential Experience:

  • Middle offices investment operations experience
  • Settlements, Trade Matching, Reconciliations or Corporates Actions experience
  • Preferably IOC qualified or hold similar professional qualification

Reference: 599955139

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