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Product Manager, Bureau of IT Strategy and Project Management

Posted on Dec 8, 2018 by City of New York

Islip (Long Island), NY
Information Technology
Immediate Start
$75k - $75k Annual

Product Manager, Bureau of IT Strategy and Project Management

$75,000.00 - $ 75,000.00 (Annual)


The nation's leading local health department seeks Product Manager join its award-winning, innovative technology team in revolutionizing public health IT. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies and enterprise wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The Bureau of Technology Strategy & Project Management is committed to provide an enterprise-wide approach to identify, prioritize, and successfully execute a technology portfolio of initiatives and projects that are aligned with the DOHMH strategic goals and public health vision. The bureau's primary responsibility is to manage and control project constraints by ensuring project plans are implemented on schedule, within scope, and budget. Project management leadership is responsible for establishing and implementing best practices for the benefit of the agency in a way that encourages collaboration, standardization, and overall improvement.


Obtain expert level technical knowledge of several existing system applications, including system architecture, database schema, application specific web services and integration points with external systems.
Troubleshoot issues regarding the interfaces and connectivity to other applications or databases in a timely manner.
Communicate problem and solution to users.
Learn how to configure application features and understand which portions of the application can be customized onsite through configuration files or other settings, and which requests must be referred to the vendor for a core product change.
Manage the development and testing of enhancements by:

1. Personally make the change using the application administration tools; or
2. Submit the request to our internal development group for programming and manage the development cycle;
3. Assist and work with counterparts in DoITT and other city agencies on addressing issues and implementing future enhancements or
4. Submit the request to application vendor and manage the coordination with the vendor's technical resources.
5. Manage the testing and deployment of new core product releases from the application vendor.

Follow change control processes for version control, testing and deploying configuration changes.
Be responsible for managing the release build process, including bug resolution and determining the features to be included in each build. Support and maintain the multiple application environments (Development, Quality Assurance, Staging and Production) required for software fixes and new features to be developed, tested and approved for use in the production system.
Be the primary point of contact for user configuration and feature requests.
Be responsible for reviewing, analysing, and evaluating end-user support requests.
Coordinate user training for new features.
Conduct regular status meetings with internal clients and the vendor. Assure proper articulation and reporting of activities to stakeholders and executive management.
Analyze database systems, queries, and procedures in Oracle 11g & up environment and Microsoft SQL Server 2008 & above.
Build reports for senior management as needed.

Minimum Qualification Requirements

A baccalaureate degree from an accredited college and four years of satisfactory Full time experience related to the projects and policies required for the particular position; or,
Education and/or experience which is equivalent to "1" above.

Preferred Skills

3-5 years overall experience with supporting IT applications
Experience with commercial of the shelf products (COTS) that have form and workflow builders
Ability to troubleshoot issues regarding Accela configuration and scripts.
Ability to communicate problem and solution to the user
Fixing issues in a timely manner
Ability to prioritize issues based on business and operational needs
Good follow up skills and ability to learn applications quickly
Experience with web Servers such as IIS and Apache.
Analyze database systems, queries, and procedures in Oracle 11g & up environment.
Advanced expertise in building high performance data integration solutions, including extraction, transformation, and load (ETL) packages
2-4 years' experience in in writing SQL queries using Microsoft SQL Server 2005 & above
2-4 years' experience with web service development in .net.
Previous experience with SSRS for supporting reports
Familiar with troubleshooting issues with external interfaces (payment gateways, external DBs, GIS, USPS…etc)
Proficient with building forms and workflows
2-4 years' experience with JavaScript
Experience with HTML development
Experience with Accela product is desirable but not required.

Apply now with a cover letter.

In the Job ID search bar, enter: job ID number #370081

Reference: 600083347

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