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IT Supplier Relationship & Service Manager - Anderlecht, Belgium

Posted on Dec 8, 2018 by Contracts IT Ltd

Brabant Wallon, Brabant Wallon Belgium
Information Technology
Immediate Start
Annual Salary

IT Supplier Relationship & Service Manager - Anderlecht, Belgium

Languages: French and/or Dutch with English.

Description of work:

  • Evaluates potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement.
  • Sets up supplier governance mechanisms at a strategic, tactical and operational level.
  • Monitor and report on the performance of selected suppliers to ensure delivery in line with contractual obligations and performance metrics.
  • Manage outward communication to suppliers to facilitate understanding and awareness of organizational strategic direction, changes and challenges.
  • Manage the interactions between suppliers and internal project/program managers to provide adequate visibility of interdependent initiatives and programs.
  • Liaise with Office of IT and procurement departments to review, report on and revise contractual agreements as necessary
  • Identify and resolves ongoing issues with suppliers (acts as escalation focal point).
  • Ensure that all supporting services are scoped and documented and that interfaces and dependencies between suppliers, supporting services and supplier processes are agreed and documented.
  • Maintain a process for dealing with contractual disputes, and ensure that any disputes are dealt with in an efficient and effective manner
  • Ensures follow-up of service delivery operations by external service providers and makes sure adequate resources are in place to accommodate future IT services & support workload

Please send your CV to Javaid and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply

Reference: 600411828