Norwegian Speaking Technical Support Associate

Posted on Dec 8, 2018 by Convergys

Amsterdam, Amsterdam Netherlands
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Nordic Technical Support Associate In this position you will be responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. Objective Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems Ability to employ patience and self control in handling irate customers Ability to think outside the box to provide consult to customers on features and benefits of the product both Software and Hardware related Provide a world class experience

Reference: 600496612

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