German Speaking Customer Technical Support Associate

Posted on Dec 8, 2018 by Concentrix

Amsterdam, Amsterdam Netherlands
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description Essential Functions Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) Clarify customer requirements probe for understanding, use decision support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Reference: 600496620

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