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Service Advisor

Posted on Jan 13, 2019 by Walser Honda

Burnsville, MN 55337
Professional Services
Immediate Start
Annual Salary
Full-Time
Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. We don't follow, we innovate and lead. Walser operates 25 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate. That's because we live here, too. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time - that's what drives us. That's the Walser Way.

Walser's Core Values

* Do The Right Thing - Nothing is worth compromising a relationship

* Lead By Example - Be willing to help no matter how difficult the challenge

* Display Positive Energy - A good attitude is highly contagious

* Be Open Minded - The only thing that is constant is change

Job Duties (Will Include but Not Be Limited To)

* Act as the face of Walser service by greeting customers as they enter the service drive.

* Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders

* Understand basic automotive repairs, know how long each service will take and how much the repair will cost

* Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests

* Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests

* With an experienced Service Advisor's guidance you will prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery

* Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.

* Stage vehicles and shuttle customers as needed

* Lead by example, be an advocate for the staff and exhibit and embrace the Walser CORE Values

* Embrace and exhibit Walser CORE values

* All other duties, tasks and/or projects as assigned

Minimum Requirements

* High School Diploma, GED, or equivalent work experience

* 0-9 months experience in the automotive industry

* Past experience working with a high level of urgency

* Strong communication skills both verbal and written

* Experience interacting with customers and providing a positive experience

* High level of detail orientation and accuracy

* Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills

* Proven experience working within a team environment

Preferred Qualifications

* CDK, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus

* Desire to build a career within the Walser Automotive Group

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Reference: 625993244

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