Automotive Customer Service Advisor
Posted on Jan 14, 2019 by D'Addario Auto Group
We are seeking a professional & enthusiastic Automotive Service Advisor for our busy dealership service department at D'Addario Buick, GMC, and Cadillac/D'Addario Nissan in Shelton CT.
Career oriented & motivated individuals need only apply.
Must be able to multi-task in a fast paced environment & deliver superior customer service.
Experience preferred but willing to train the right individual.
If you enjoy working with the public & take pride in a job well done, then we encourage you to apply.
This is an excellent opportunity with room for advancement within a rapidly growing organization.
Very competitive salary (hourly wage + commission) along with full benefits package.
Job Responsibilities: As a Customer Service Consultant/Advisor, you are the direct contact with the customer & act as the liaison with the technicians.
In addition, you would review vehicle inspections, estimates, and recommend proper maintenance care to our valued customers' vehicles for optimal performance.
Additional responsibilities include: Greeting customer's promptly.
Answering phones & scheduling appointments.
Obtaining customer and vehicle information.Clearly reporting all vehicle symptoms as described by the customer.
Determining and recommending needed maintenance based on age, mileage and history of vehicle.
Preparing a complete and accurate estimate of cost for labor and parts.
Monitor the progress of each vehicle throughout the day, and updating customers frequently.
Verifying that the final invoice reconciles with the work performed on the repair order.
Explaining all completed work and charges to customers.
Job Requirements A high degree of ownership and accountability with the ability prioritize effectively.
A high degree of integrity and professionalism with excellent communication skills.
Above average energy level with the ability to work in a competitive environment.
Reynolds & Reynolds (dealer management software) experience a plus.
High School Diploma or equivalent. Valid CT driver's license.
Pre-employment background check and drug-screen required prior to hire. Category: Customer Service , Keywords: Customer Service Representative