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Service Manager/Superintendent

Posted on Jan 14, 2019 by West View Water Authority

Cranberry Twp, PA 16066
Professional Services
8 Jan 2019
Annual Salary
Full-Time
West View Water Authority Position Description

Job Title: Service Manager/Superintendent

Department: Service Department

Supervisor: Executive Director Job Summary Reporting to the Executive Director and serving as an integral member of the senior leadership team, the Service Manager will be responsible for directing all phases of the service department's operations. Specific Duties: * Provides leadership and project management for the Service Department, provides input for the Strategic Planning Process, develops Policies and Procedures to maintain Authority goals and objectives. * Manages the department's fiscal budget and authorizes all department purchases including water meters, meter parts, vehicles, service equipment, and supplies. * Sets department policies and procedures in various areas including delinquent accounts, collections, backflow prevention program, service calls and customer complaints and new policies involving the Service Department. * Completes Authority forms and keeps records as required by various outside agencies. * Furnishes monthly reports as required by the Executive Director. * Responds to customer inquiries and complaints, plumbers, contractors, and other related topics associated with the Service Department and service territory, including meter sizing, location, placement of meters, service-lines, and meter manifolds. * Assigning route numbers / account numbers, and work orders necessary for processing and entering new service connections to enable as permanent record on system (Domestic and/or Fire Protection). * Manages Telephone Answering Service (TAS) and first responders (Servicemen) outside normal business hours to maintain 24/7 emergency operations. * Manages AMI system, daily meter reading, maintenance, and upgrading as part of daily service department operations. * Manages Authorities mobile telephones, pagers, and upgrades as needed. * Manages Authority GPS vehicle Tracking and upgrades as needed. * Manages general maintenance, repairs, upgrading, for the 'Administration' and 'Reis Run Rd' building and property. * Performs emergency duties, must be available during emergencies and is subject to Weekend and Holiday On-Call as scheduled by the Authority. * Performs additional duties as assigned by the Executive Director. Category: Environmental , Keywords: Water and Sewer Supervisor

Reference: 627142173