Swedish Fraud & Breach Coordinator
Posted on Jan 29, 2019 by Anonymous
Our client, a tech company in Galway are currently looking to recruit a Swedish Fraud & Breach Coordinator for their site.
Our client is seeking a Fraud and Breach Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
Prepares written proposals for breach services that fit the situation
Participates in project plan schedule development, monitoring and reporting
Directs document and data transfers between company and clients
Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Ensures timely communication to internal team members, clients and other 3rd parties such as client's counsel
Records and details relevant case notes into database with strong attention to detail and accuracy of information
• Bachelor's Degree or equivalent work experience
• 3-5 years working in a client facing position similar to customer service
• APA, CIP, and or working towards a QFA or equivalent an advantage
• Ability to manage multiple tasks moving at varying pace
• Proficient with MS Office suite; Tech savvy
• Proficient with reporting systems e.g. claims/ client management systems an advantage
Strong written and verbal communication skills
Excellent interpersonal skills - good listener
Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
Results driven and customer focused
Team player; collaborative work style is vital as is in keeping with companywide ethos.
Self-motivated; able to work with little supervision
Additional languages (spoken/written) an asset
This position is in a professional office environment.
There are no direct reports for this position.
For further information on this Swedish Fraud & Breach Coordinator role in Galway please contact Karl on (Apply online only) /
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