Sales Associate - Seasonal - Hale Farm

Posted on Feb 14, 2019 by Western Reserve Historical Society

Peninsula, OH 44264
Sales
Immediate Start
Annual Salary
Temporary

RESPONSIBILITY:

Maintain a high level of guest service within The MarketPlace at Hale Farm and Village, Admissions and the Hale Farm and Village's Café 1810 by delivering knowledgeable and friendly service. Sales Associates have a variety of roles within the Sales Department including, generating sales, merchandising, restocking, cashiering, safeguarding inventory and preparing and holding foods to government standards. The Associate works a flexible work schedule to ensure proper store and cafe coverage at all times, including weekends and some evenings.

CLASSIFICATION:

Part time, Seasonal & non-exempt from overtime compensation

RESPONSIBILITIES:

  • Ensure that guests receive outstanding service by providing a friendly environment which includes greeting guests, maintaining solid product knowledge and all other aspects of guest service.

  • Maintain a professional appearance and demeanor.

  • Proactively interact with guests in a professional manner; ability to make each visitor feel welcome.

  • Resolve customer complaints in a professional and efficient manner, calling upon supervisor when needed.

  • Provide guidance, assistance and instructions to guests in case of emergency.

  • Process admissions, program fees and membership fees.

  • Answer phones and provide detailed information to the guest in regards to the museum, MarketPlace and Café.

  • Perform sales transactions in POS system throughout shift.

  • Issue receipts, refunds, credits, and accurate change due to customers.

  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Balance monies to daily receipts at the end of the shift without incurring any shortage or overage.

  • Stays abreast of all Museum events both ongoing and upcoming.

  • Aid guests in locating merchandise.

  • Must be able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.

  • Be able to effectively communicate product relationship to the museums programming and mission.

  • Assist in processing and replenishing merchandise and monitoring floor stock levels; help to maintain an orderly and attractive store and an organized stockroom by keeping merchandise filled and neatly displayed.

  • Assist in floor moves, merchandising, display maintenance and housekeeping.

  • Assists in the promotion and sales of Museum memberships.

  • Follow proper food handling procedures, possess basic knowledge in the use and maintenance of various kitchen operations including but not limited to: Grill, Oven Microwave, Dishwasher, etc.

  • Serve customers with food, drinks and other products.

  • Explaining menu items and specials, counter service, bussing, delivering food orders, food preparation, cooking, dishwashing, and general cafe presentation and customer service.

  • Other duties as assigned by the Hale Farm Retail Sales Manager.

SKILLS & ABILITIES:

  • Excellent customer service and communication skills.

  • Adept at taking initiative, working without continuous supervision and working as a team member.

  • Must naturally enjoy interacting with people of all ages.

  • Willingness to learn new skills, problem solve and critically evaluate your work.

  • Ability to multi-task and prioritize required.

  • Proficiency with relative point of sale software.

  • Ability to function as part of a close-knit team, and enjoy working with the public.

  • Must be available to work on weekends and occasional evenings.

  • Must be available to work extended hours and special events, as needed. Must be available to attend sales and team meetings.

  • ServSafe Food Safety Certification recommended, but not required.

QUALIFICATIONS:

  • Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.

  • Previous retail, cash-handling, merchandising skills and customer service experience is a plus.

  • Previous food service/handling, recommended.

  • Essential personality traits include enthusiasm, dependability, flexibility, and integrity.

  • Must be outgoing and enthusiastic. Must be professional, courteous, dependable, adaptable, organized and efficient. Must show initiative to sell.

  • Must be able to work in a fast paced, child-centric environment that values a diverse clientele.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Physical requirements include long periods of standing, stooping, kneeling, bending, squatting/crouching, crawling/kneeling, pushing/pulling, climbing (ladders) and reaching above the shoulders and lifting of up to 50 lbs.

  • Ability to work in outside elements during all seasons of the year as not all building are air conditioned or heated; museum is open regardless of the weather and the need to be outside is required.

TO APPLY PLEASE SEND COVER LETTER AND RESUME TO (see below)

Reference: 646081335