This Job Vacancy has Expired!

Call Scheduler

Posted on Feb 14, 2019 by Concept Resourcing

Newbury, Berkshire United Kingdom
Admin & Secretarial
Immediate Start
£120 - £120 Daily
Contract/Project

Field Dispatch Advisor

Location: Newbury

Duration: 12 months

Rate: £120 per day (to be paid via LTD or Umbrella Company)

Clearance: Successful candidates will be put through SC level clearance.

Working hours: Typically Mon-Fri, 8hr shift between hours of 8am - 6pm (weekend work may be required)

Role:

  • Ensure engineers' calendars are updated correctly with their shift pattern
  • Ensure systems are appropriately updated to accurately reflect status of engineer and completion of tasks, for when engineer is unable to update system themselves.
  • Deal with incoming calls from Engineers
  • Monitor agreed SLAs
  • Manage and take ownership of escalations, ensuring a timely response to all parties concerned

Skills:

  • Excellent time management skills
  • Experienced internal and external customer communication skills both written and verbal.
  • Understand and recognise the effect that his/her attitude and behaviour can have in shaping
  • Previous experience in a similar role is an advantage
  • Ability to work as a team
  • Computer literate
  • Experienced internal and external customer communication skills both written and verbal.
  • Shall possess excellent attention to detail

Security Clearance requirements:

To obtain Security Clearance you must:

  • Have been a resident of the UK for at least 5 years
  • Have a consistent job history (no gaps)
  • Have a clean criminal record
  • Have a clean financial record/credit report

If you are interested in this opportunity please click apply or contact Luke Hartle

Reference: 646129979