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Kronos Production Support Analyst (KGS)

Posted on Feb 14, 2019 by MCG - Midwest Consulting Group

Dallas, TX 75201
Information Technology
1 Mar 2018
$45 - $45 Annual
Contract/Project

Title: Kronos Analyst

Duration: 6months +

Rate: $45/Hr.

Years of experience: 5+

Job Description:

Kronos application experience troubleshooting clock issues working with Kronos Global Support (KGS) and users.

If troubleshooting methods do not resolve order new clock, configuration and set-ups

Update and perform set-ups within the Kronos application as needed

Be the point of contact for plant user questions

Ordering and shipping the clocks as needed

Experience working cross functionally and co-ordinate - with business users, Kronos Product Support Team, IT team of client

Do an initial triage of the production issues and understand the parties to be involved for the resolution.

Understand the urgency as it relates to Payroll

Build the Knowledge documents and articles, videos etc and train the end user if needed

Work with the internal stakeholders for change ticket creation, ensure the ticket life cycle is complete and taken to closure.

Reference: 646238580

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