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Customer Service Representative

Posted on Feb 14, 2019 by Software Specialists

Valencia, CA 91354
Manufacturing
Immediate Start
Annual Salary
Contract/Project

Client: Manufacturing Industry

Position Customer Service Representative

Location: Valencia, CA

Zip code: 91355

Duration: 13months + Contract with chances of extension

Shift Time: 1st shift (7 a.m. to 4 p.m.)

Job Description:

  • Responsible for the entry of orders from customers for products and services.
  • Effectively communicates with the customer to establish overall customer status.
  • Accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements.
  • Coordinates resolution of non-conforming products and issues.
  • Accurately quotes prices using standard pricing information and customer specific pricing agreements.
  • Accurately calculates total prices and quantities related to sales orders.
  • Verify the necessary information related to inventory.
  • Work with manufacturing to expedite orders to meet customer demand.
  • Accurately updates, maintains or completes customer information and order status.
  • Ensures accuracy of all sales orders.
  • Provides necessary information for the shipment of product.
  • Continuing interface with Sales & Marketing Representatives in developing plans for customer service and satisfaction.
  • Clarifies customer needs of products.
  • Communicates with Quality to ensure our conformance with customer requirements.
  • Complies with Health, Safety and Environmental requirements and procedures at all times.
  • Performs other tasks as assigned.

Requires:

  • High school degree or equivalent combination of education and/or experience.
  • Must successfully pass Client's customer service assessment.
  • Basic administrative experience required.
  • Must be able to effectively read, write, and communicate in English.
  • Must be able to perform basic mathematical calculations including decimals, fractions, and percent's.
  • Must be able to operate a personal computer and perform accurate data entry operations.
  • Must be able to successfully pass Client's Customer Service Assessment.

Must be able to wear required PPE when applicable with or without reasonable accommodation

Reference: 646244830