This Job Vacancy has Expired!

Program Manager I

Posted on Feb 14, 2019 by Citizens Bank

Johnston, RI 02919
Admin & Secretarial
Immediate Start
Annual Salary


The Program Manager manages multiple projects of larger size and complexity within the Commercial portfolio and Citizens business. The primary focus of the role is the delivery of benefits by leading project teams towards achieving predetermined goals and results in alignment with the organization's stated strategy.
Primary responsibilities include:
  • Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change
  • Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported Workgroup as appropriate to each project
  • Build and Manage relationships with project stakeholders up to a senior level to understand the context and impact of the project to the business line and ensure all stakeholders views are managed towards the best solution for all business areas impacted
  • Provides project management expertise and leads key project work streams, working with the full project life cycle, following project Governance processes within agreed timescales to Time, Cost and Quality
  • Creates and fosters a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
  • Manages Change Management and allocated business project resources
  • Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement
  • Establish and build relationships across Commercial platform to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle
  • Collaborate with others on Program team, identifying internal / external resources required to deliver the project
  • Contribute to the training and development of junior project managers.


Required Skills:
  • 6-10 years of Project/Program Management experience
  • In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process
  • Familiarity with process modeling, workshop facilitation, lean and business analysis
  • Knowledge of the current business operating model and supporting systems / applications including structures and key Citizens processes and procedures a plus.
  • Knowledge of banking products and terminology
  • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
  • Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential
  • Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
  • Flexibility to work on a variety of projects and teams
  • There may be a requirement for travel within the US
  • Self thinker able to work through issues and escalate only when appropriate
  • Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition
  • Maximize the customer experience and minimize risk and cost of change
Minimum Educational Requirements:
  • Bachelor's Degree required / Master's Degree preferred
  • High School Diploma required
  • Minimum Certifications or Other Professional Credentials:
    • Lean or Six Sigma Certification preferred
    • PMI PMP Certification is highly preferred

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Reference: 646266758