Fundraising Shop Manager
Posted on Feb 14, 2019 by SmartList
The Fundraising Shop exists to enable St Paul's Church to serve its community by supporting financially the work and needs of St Paul's, providing a place of welcome, meeting and prayer, supporting those most in need, and offering a place where people can explore the good news of Jesus.
St Paul's is looking to appoint an enthusiastic, positive person with excellent people skills to be our next Fundraising Shop Manager. They will have experience in retail sales, management, cash handling and banking procedures. They will be willing to work within a setting of Christian ministry, with a proven ability to organise, carry out administration and lead and train a team. The purpose of the Shop Manager's role is to maximise the shop's income within the Parochial Church Council's (PCC) vision for the shop, effectively and efficiently managing its day to day running and managing a team of staff and volunteers, supporting and enabling the ministry of St Paul's which takes place on the premises.
Closing Date: 12noon Wednesday 6 th March
An unpaid trial work session (2 hours) will be part of the selection process. It will also give the candidate an opportunity to learn about us.
Trial Session: Week beginning 11 th March
Interview Date: Tuesday 19 th March
To request an application pack, or for more information please email , or call . Informal visits can be arranged.
St Paul's is committed to equal opportunities in line with our Equal Opportunity policy. All appointees must understand and express sympathy with the ethos, mission and ministry of St Pauls and do nothing that would be seen to undermine it. All appointments are offered subject to the relevant Disclosure issued by Disclosure and Barring Service.
Job Title: Fundraising Shop Manager
Reports to: Shop Oversight Committee (SOC) (Immediate Line Manager) St Paul's Parochial Church Council (PCC) (Employer)
Directly Managing: Shop Volunteers, in time Shop Supervisor
Contract: Permanent (after a successful six month interim period and review)
Salary: £16,225.83 plus pension contribution.
Hours of Work: Full Time (35 hours), working 9-4.45pm (excluding 45-minute lunch allowance) 5 days within a 6 day week including Saturdays. Expectation is to work 3 out of 4 Saturdays until the appointment of a Shop Supervisor, when a rotation basis will be set up. No Sundays. No Bank Holidays. Flexibility will be required
Annual Leave: 33 days (including Public Holidays), plus up to 5 discretionary extra days given by the PCC for closures on Easter Saturday and between Christmas and New Year
Normal Place of Work: St Paul's Fundraising Shop, 42 Woodlands Road, Lytham St Annes, FY8 4BX
Main Tasks and Responsibilities:
Strategic Role as Shop Manager:
- To take day to day responsibility for managing the shop.
- To act as immediate line manager for the Shop Supervisor, in conjunction with the SOC.
- To brief the SOC at regular agreed intervals on progress and key issues in the shop.
- To propose actions and improvements to the SOC with regards day to day operations, procedures and policies, and implement agreed actions.
- To maintain and develop good channels of communication with the PCC, donors, volunteers and others within the local community and organisations.
- To attend the Annual Church Meeting one Sunday a year (approximately 1-2 hours).
- To take responsibility for being up to date with current PCC policies and procedures and ensuring these are adhered to personally, and by staff and volunteers at all times.
- To uphold the reputation of the Fundraising Shop and St Pauls church by maintaining high store and personal standards, projecting a warm, appreciative and welcoming attitude towards customers, donors, volunteers and paid staff.
- To promote customer care, by investigating complaints or poor customer experience in a timely and efficient manner.
- To ensure the shop meets sales targets as agreed with the PCC.
- To apply all cash register and financial procedures.
- To provide information as agreed to enable accurate monitoring of income and expenditure providing a comprehensive audit trail.
- To prepare and complete all shop administration including of cash handling and banking to the highest standard, accurately and on time, always adhering to PCC policies and procedures.
- To ensure the security of shop takings.
- To control pricing of items for sale.
- To ensure an appropriate resale value of donated stock to maximise income within the PCC vision.
- To apply suitable display, merchandising and window dressing standards.
- To monitor and control stock ensuring adequate supply, rotation, density and grade with an awareness of the Health and Safety (H&S) implications. Role will involve lifting heavy items and move donated stock throughout the premises and between floors, with regard to Health and Safety guidelines. Role will require sorting items or tasks on the shop floor for a significant part of the day.
- To understand and respond to local conditions.
- To initiate local stock and sales promotions.
- To take responsibility for monitoring and restricting pilfering of donated goods
- To supervise and support the Shop Supervisor.
- To take day to day responsibility for managing and delegating work to paid staff and volunteers, ensuring satisfactory performance.
- To recruit, induct, train, support and supervise all volunteers.
- To ensure all staff and volunteers maintain a high standard of customer care.
- To lead and develop a happy, positive volunteer team, encouraging effective communication, setting objectives, initiating work plans, and organising regular volunteer meetings.
- To ensure the shop is adequately staffed at all times.
- To supervise Duke of Edinburgh volunteers ensuring Safeguarding policy and procedures are followed, and to supervise volunteers working with Duke of Edinburgh volunteers.
- To apply Trading Standards regulations in the shop.
- To ensure shop rotas are set out and up-to-date on a four week rolling basis in advance; and cover for holidays and days off decided in conjunction with the SOC.
- To ensure all required records are kept and are up-to-date in an accessible format which complies with the Data Protection policy; and to maintain strict confidentiality of all information acquired.
- To have operational responsibility for responding to immediate needs on the premises (e.g. liaising with landlord or building tenants in emergency situations, facilitating contractors when on site), notifying the SOC accordingly.
- To ensure shop housekeeping is to a high standard.
- To take day to day responsibility for the shop interior, making sure it is clean and tidy, including carrying out housekeeping tasks (for e.g. vacuuming) where necessary.
- To inform the SOC of necessary repairs and maintenance.
- To ensure all stocks of required disposable resources are maintained.
- To keep PCC property and equipment secure and in good working order.
- To act as a key holder; to open and close the shop for agreed trading hours and to ensure the shop is secure on leaving.
- To have day to day responsibility for the shop's CCTV, as an authorised user.
- To provide the best arrangements for the personal security and belongings of staff and volunteers.
- To ensure that security procedures are understood and implemented by all volunteers.
- To have a day to day responsibility for managing H&S in the shop.
- To apply the PCC's H&S policy and procedures including fire safety and correct manual handling; and reporting accidents causing injury or potential accidents to the SOC.
- To ensure H&S procedures are understood and implemented by all staff and volunteers.
- To carry out all tasks and responsibilities with an understanding of and commitment to the PCC's equal opportunities policy.
- To use new technology as appropriate.
- To undertake training as required by the PCC.
- To work flexibly and undertake other duties as deemed reasonable within the purpose of the job as the PCC may from time to time require.
- To support and enable the mission and ministry activities carried out in the shop by St Pauls
- To communicate (e.g. through sign posting and distributing provided materials) and represent the ethos, mission and ministry of St Pauls in the shop
- To manage the shop in line with the ethos, mission and ministry of St Pauls
- To understand and express sympathy with the ethos, mission and ministry of St Pauls and do nothing that would be seen to undermine it.
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