Business Process Expert Job Purpose: Analyze and refine requirements for delivering the necessary technology service to business. Seeking a motivated, flexible, self-starter to work in a dynamic customer facing position. This position supports Pharma, Oncology and Sandoz in the US. The customer set and business capabilities include Managed Markets National and Regional Accounts, Trade Operations and Analytics, Reverse Logistics (returns processing) and Reporting and Analytics across the Managed Markets areas. Desired candidates have a high learning agility, curiosity, a strong attention to detail and interest to develop deep knowledge in complex regulatory environment. For many projects this position collaborates and coordinates very closely with strong external solution provider and the ERP and Analytics CoEs. Your Responsibilities: • Develop project rationale and perform scoping assessments to determine feasibility of projects • Highlight/identify gaps in existing functionality and review requirements with stakeholders • Develop a comprehensive requirement specifications that will determine the estimate of cost, time and resources to deploy solutions • Liaise with the service development team to suggest a high level functional solution • Develop project estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.) • Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services • Ensure the overall user experience is taken into account when designing and deploying new solutions and services • Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation and testing (OQ, PQ, UAT...) • Ensure implemented solutions are according to specifications and fit for purpose. • Support super user training • Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security) • Keep abreast with industry best practices in leveraging technologies for the business and with regulatory environments / requirements if applicable. • Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope What you'll bring to the role: • Degree or relevant equivalent experience • 6 years of business and / or IT experience including: * Expert understanding of business process analysis & design and system architecture concepts * Expert knowledge of respective business process area * Strong knowledge of relevant IT solutions across the industry • Project Management experience • Knowledge of IT architecture and technology standards • Background in Managed Markets business processes and/or Model N technologies an advantage Other requirements: • Proven capacity to respond to changes which impact the program, deal with uncertainty and proactively resolve issues to deliver the best possible outcome • Excellent organizational, interpersonal, communication, presentation and writing skills • Highly dependable, outstanding attention to detail and strong follow-up skills • Ability to work with others in a high paced, fluid, multi-cultural and multi-disciplinary team • Ability to operate in matrix organization with diverse groups of stakeholders • Strong can-do attitude and results-focused You'll receive: Competitive salary, annual bonus, pension scheme, share scheme, health insurance, 25 days annual leave, flexible working arrangements, subsidized dining facilities, employee recognition scheme. Find out more about Novartis Ireland: #LI-NOV Minimum requirements Why consider Novartis? : 927 million. That's how many lives our products touched in 2017. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives? We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges. Join us and help us reimagine medicine. Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.