Poste : RESPONSIBILITIES· Work with External IT Support teams to audit, enumerate, and document data and voice circuits.· Lead small project focused teams across multiple geographically-dispersed locations.· Build internal customer and stakeholder relationships to manage expectations and agree on clear goals, objectives, and timelines.· Build and track project portfolio, milestones, and dependencies.· Identify risks and act on them to ensure the team and project are not derailed.· Provide frequent, meaningful updates to stakeholders and management.· Dive deep to learn new technologies and understand the internal IT infrastructure systems.· Translate IT infrastructure design specifications and standards to internal stakeholders and external contractors.· Work remotely, and independently, from resources who are able to drive and own efforts.· Coordinate and ensure timely delivery of physical infrastructure by local contractors and system and network launches by internal teams.· Apply business process improvement methodologies (Six Sigma, Lean, etc) to further increase customer satisfaction and the success of the project. Profil : BASIC QUALIFICATIONS· Experience with all IT aspects related to new site launches in an international environment from data circuit ordering to site launch· Four years of experience managing IT infrastructure projects from initiation to closure· Strong oral and written communication skills· Ability to successfully manage cross-functional projects involving multiple stakeholders and varying levels of management· Intermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies· Experience with procurement of IT equipment· Experience as a leader and mentor for project teams in a matrixed environment· Experience in distribution, manufacturing, logistics, or other warehouse environments· Technical Master's Degree from an accredited university· Proficiency with MS Project, Excel, and SharePointPREFERRED QUALIFICATIONS· PMP Certification· Familiarity with the AWS product suiteApplications with English CV only pleaseAre you interested? We are looking forward to receiving your application. Please submit your online application including your CV, covering letter (both written in English) and certificates (school, university), stating your earliest start date and salary expectations separately in the applicant form.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. Entreprise : Amazon is looking for an outstanding IT Infrastructure Technical Program Manager (m/f) to join the Amazon in Luxembourg.EU External Fulfillment supports EU operations and Retail in identifying the best ways to fulfil products that Amazon FCs (Fulfilment Centre) cannot currently handle, mainly by drop shipping or renting services of logistic providers. External Fulfillment works to prioritize potential solutions and coordinates the integration with the third parties and manages the daily operations.EU External Fulfillment(EF) is looking for an experienced Technical Program Manager (TPM) to lead IT Services projects with our 3rd Party Logistic providers. The TPM will be heavily involved in managing external partner teams to make sure they meet expected SLAs for Infrastructure by making sure they have the right scalable infrastructure. The TPM will also lead multi-site infrastructure improvement initiatives. As a TPM for IT Services, you will have the opportunity to play a pivotal role in the processes that deliver the IT infrastructure to new and expanding 3PL launches.