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IT Security, Assc2

Posted on Mar 15, 2019 by State Street UK

Not Specified Poland
Information Technology
13 Mar 2019
Annual Salary
To support State Street's 24/7 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.
  • Field incoming calls from global employees and clients regarding application ID access and password support.
  • Document and report on status of pending inquiries regarding system access issues.
  • Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
  • Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.
  • The ability to maintain confidential information with sensitivity and professionalism is critical.
  • The ability to self-manage by using internal helpdesk SOP knowledge base.
  • The ability to adapt to updates in procedures and processes.
Specific to Multi-lingual Support
  • Field incoming English calls globally from over 29 different countries
  • The ability to adapt to various accents and language cadences spoken in the English language
  • Field incoming calls from either France, Germany, or Italy (at least 1)
  • The ability to switch between English and French, German, or Italian (at least 1) throughout the work day.
Associates or Bachelors Degree in an applicable field
Minimum 3 year experience in a customer service or IT support environment
Fluency in English language and at least one of the following - French, German, or Italian

Reference: 671251630