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Client Service Support Team Supervisor SA

Posted on Mar 15, 2019 by State Street UK

Kraków, Kraków Poland
Banking
13 Mar 2019
Annual Salary
Full-Time
The Team Supervisor is responsible for the operational and staffing aspects of supervising a Change Management and Client Services team in a busy and challenging environment.
  • To supervise teams to ensure that all deliverables are produced and dispatched on time and in accordance with the client service level agreements and agreed quality standards.
  • To supervise the team ensuring all staffing functions are completed as appropriate

Responsibilities:
  • Lead and motivate staff, particularly direct reports.
  • Agree goals for team annually and keep up to date on the Performance Planning System during the year.
  • Take responsibility for the quality of service provided to the assigned clients.
  • Perform and/or monitor quality and internal controls for all team deliverables.
  • Plan and manage the daily processes and the effective utilization of resources.
  • Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed of the issue.
  • Ensure that Key Performance Indicators are produced and dispatched to the Donor Sites as required.
  • Review corporate documentation on the processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary.
  • Ensure documentation exists for any client-specific procedures.
  • Develop and maintain good relationships with relevant colleagues in service support departments and contacts in the Donor Sites.

Requirements:
  • Understanding of the asset management industry/Finance environment.
  • Past client service experience would be advantageous.
  • Must be self-motivated and adaptable.
  • Must be able to manage team deadlines to provide deliverables.
  • Attention to details.
  • Understanding of the importance of effective communications to clients.
  • Good numerical and analytical skills.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
  • Ability to work under pressure and to tight deadlines.
  • Skilled communicator, both verbal and written.
  • Good management skills.
  • Fluency in English required.

Reference: 671251715