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Client Service Support Team Supervisor SA

Posted on Mar 15, 2019 by State Street UK

Kraków, Kraków Poland
13 Mar 2019
Annual Salary
The Team Supervisor is responsible for the operational and staffing aspects of supervising a Change Management and Client Services team in a busy and challenging environment.
  • To supervise teams to ensure that all deliverables are produced and dispatched on time and in accordance with the client service level agreements and agreed quality standards.
  • To supervise the team ensuring all staffing functions are completed as appropriate

  • Lead and motivate staff, particularly direct reports.
  • Agree goals for team annually and keep up to date on the Performance Planning System during the year.
  • Take responsibility for the quality of service provided to the assigned clients.
  • Perform and/or monitor quality and internal controls for all team deliverables.
  • Plan and manage the daily processes and the effective utilization of resources.
  • Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed of the issue.
  • Ensure that Key Performance Indicators are produced and dispatched to the Donor Sites as required.
  • Review corporate documentation on the processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary.
  • Ensure documentation exists for any client-specific procedures.
  • Develop and maintain good relationships with relevant colleagues in service support departments and contacts in the Donor Sites.

  • Understanding of the asset management industry/Finance environment.
  • Past client service experience would be advantageous.
  • Must be self-motivated and adaptable.
  • Must be able to manage team deadlines to provide deliverables.
  • Attention to details.
  • Understanding of the importance of effective communications to clients.
  • Good numerical and analytical skills.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
  • Ability to work under pressure and to tight deadlines.
  • Skilled communicator, both verbal and written.
  • Good management skills.
  • Fluency in English required.

Reference: 671251715