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Client Service Support Senior Specialist, Associate 2

Posted on Mar 15, 2019 by State Street UK

Kraków, Kraków Poland
Banking
13 Mar 2019
Annual Salary
Full-Time
PRINCIPAL TASKS
  • Takes leading role with Team Supervisor in liaising with other sites on all aspects of service.
  • Reviews tasks/reports and completes the reviewers' checklist.
  • Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.

REPORTING AND RECONCILIATION
  • Preparation and review of the reporting for client purpose e.g. KPI
  • Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
  • Updating various logs and spreadsheets and control checklists on a regular basis.
  • Produce daily, weekly, monthly reporting requirements and seek validation.
  • Produce Ad Hoc clients reporting requests and seek validation.

COMMUNICATION & RELATIONSHIPS
  • Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in Donor Sites.
  • Initiates communication to clients on complex asset servicing matters.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Coordinate with the Team Managers and internal departments to meet client needs.


QUALIFICATIONS:
  • 2+ years of financial services experience
  • Able to operate under pressurized situations with time sensitive deadlines.
  • Attention to details.
  • Excellent analytical and problem solving skills
  • Ability to deal with global operating parties in an efficient manner, considering cultural differences.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
  • Strong organizational and communications skills as well as team orientation.
  • Fluency in English required.

Reference: 671251751