This Job Vacancy has Expired!

Client Service Support Operational within HUB team, Senior Associate

Posted on Mar 15, 2019 by State Street UK

Not Specified Poland
Banking
13 Mar 2019
Annual Salary
Full-Time
Qualifications:
  • Take leading role with Team Supervisor in liaising with other sites on all aspects of service.
  • Take responsibility for the quality and timeliness of service to assigned clients.
  • Take part in onboarding new tasks and operating model definitions.
  • Perform and monitor quality and internal controls for all team deliverables.
  • Continually evaluate current processes to strive for increased efficiency.
  • Plan and manage the daily processes and the effective utilization of resources.
  • Identify issues and problems in service delivery and carry out necessary corrective action, keeping team and Officer informed .Record the issue in the issues log and track progress.
  • Ensure that Key Performance Indicators are produced and dispatched to Donor Sites as required.
  • Ensure contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests.
  • Maintain close contact with Officer, briefing him/her on all issues and problems both actual and potential
  • Establish and maintain good working relationships with donor site and colleagues, communicating effectively through formalised reporting and ad hoc liaison

Qualifications:
  • Experience in a Fund Accounting environment is significant advantage
  • Very good working knowledge of Excel.
  • Strong verbal and written communication skills.
  • Strong analytical skills.
  • Ability to perform effectively within strict client deadlines.
  • Excellent English skills.
  • Ability to work under pressure and to tight deadlines
  • Attention to detail crucial
  • Methodical and organized
  • Team player
  • Ability to work on own initiative

Reference: 671251754