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ITSM Lead Consultant (m/f/x)

Posted on Mar 16, 2019 by digitalhumans

München, Bayern Germany
Consultancy
Immediate Start
Annual Salary
Full-Time
As ITSM Lead Consultant (m/f/x), you will support the sales team to develop business opportunities widely. Aufgaben Support the sales team to develop business opportunities widely. Assemble information to determine, document and agree customer requirements. Plan and manage IT Service Management tools and process discovery activities, conduct executive scans and strategic assessments, analyse and report findings and make recommendations. Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice. Identify opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation. Work collaboratively with clients, up to and including CxO level, to develop and execute solution strategies that support organizational direction. Architect ServiceNow solutions to support best practice processes needed to deliver business requirements. Deliver advisory services centred on ServiceNow configuration optimisation for performance and capability. Manage engagements and ensure continuity for customer from pre-sales to delivery. Identify additional business opportunities resulting from CBC-CIS engagements. Actively develop practice IP, points of view, publish white papers and speak in specific practice industry forums. Working locations are normally in the DACH region and Europe with travel being required on a daily or weekly basis, but occasional travel beyond that for longer periods will be required. Karrierelevel Führungskraft Branche Personalberatung / Personaldienstleistung Abteilung Unternehmensentwicklung Unternehmensgröße Mitarbeiter

Reference: 672198949