To provide Tier2 level operational support for the LATITUDE application; including rotating after-hours and weekendsupport. Escalations from the customer service teams. Proactively monitoring the infrastructure. Responding to alarms Working out root cause and resolution via triage teams. Investigates and evaluates existing technologies. Supports testing of new technologies and targets for research within functional area. Generates data to support publications, posters, presentations, and internal documents. Develops an understanding of experiments/protocols and design process; executes under direction; completes routing work independently within functional area. Applies basic data analysis; develops understanding of more complex data analysis; identifies basic problematic issues with data; compares results with historical data. Summarizes results, contributes to the generation of technical reports, and completes experimental paperwork/lab notebook documentation. Develops methods and processes under direction from senior technical staff. Complies with site and department specific procedures on record keeping, use of log books, materials receiving, and inventory control. Completes time records and reports projects allocated time. Adheres to all EH&S procedures and general housekeeping SOP's. Remains knowledgeable of technologies within a functional area.