Dental Internal Sales
Posted on Apr 16, 2019 by Anonymous
Products include: X-ray, Chairs, Oral Hygiene, Orthodontics, infection control
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Achieve set call objectives, including making a minimum number of calls per day.
* Successfully build a good trading relationship with the customer.
* Ensure an up to date customer database is maintained with accurate and relevant information as required.
* Reactivate lapsed accounts and increase spending.
* Assist the Inbound team by answering incoming calls to Company standard and answering all calls within 3 rings in a polite friendly manner introducing both the company and yourself. Focus on customers ensuring we provide excellent service to our customers.
* Achieve a high level of accuracy on all orders when both up-selling and cross-selling to increase both size and order value.
* Achieve and exceed sales, gross profit, lost call and territory growth targets as set by the Line Manager.
* Process orders and enquiries following quality control procedures.
* Ensure that all quotations are dealt with in an accurate and timely manner.
* Ensure that all reporting is completed in an accurate and timely manner.
* Communicate with customers to a high standard both in writing and verbally.
* Attend staff meetings, training courses, exhibitions and seminars as and when required.
* Be an enthusiastic team player at all times.
* Participate in special projects and perform other duties as required
* Give support to team members assist other departments, as and when necessary.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
* Meeting company standards pertaining to quantity and quality of work performed on an on-going basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
* Adhering to Company policies, procedures, and directives regarding standards of workplace behaviour in completing job duties and assignments.
-Telesales experience preferred