Client Services Agent (m/f) Social Media

Posted on Apr 16, 2019 by Concentrix Global Services GmbH

Berlin, Berlin Germany
Immediate Start
Annual Salary

Teamwork für gemeinsame Erfahrungen.

ONE Team. ONE Company. ONE Concentrix.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We are Different by Design.

For our brand new customer, the largest social media platform worldwide, our team of 400 mem­bers is looking for several active and visionary creators of customer service. Be excited about this job opportunity and join us as

Client Services Agent for DUTCH (m/f/d) Social Media in Berlin

As Client Services Agent for DUTCH (m/f/d) Social Media you are the face of the largest social media platform. Your passion for customer service transforms every customer contact into a personal and outstanding customer experience. You are your own manager for customer success, enthusiastic about communities and communication. You will support small, medium businesses with improved advertisement to ensure a win-win situation for your clients and their customers, for the largest social media platform in the world.

Your Job:
  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience
Your Skills:
  • Commercial degree or equivalent work experience
  • Working Experience in Digital Marketing
  • Fluency in DUTCH and minimum B2 in English
  • Professional customer service skills
  • Familiarity with online advertising products / vendors
  • Ability to multitask & work under pressure, fast learner and diligent worker
  • Out of the box and critical thinker with problem solving abilities
  • High attention to details and follow through
  • Online Advertising Experience is a big plus


Our Offer:

2500€ - 2800€ fixed salary


Free Coffee, Tea, Water

Company Wellness Program

Best Team of the World

Your Application:

Your voice is convincing? Become part of a brand new customer service team and apply via application form or directly via , job code " DUTCH Client Service". For more details on Convergys please visit us on . Any questions? Contact our Talent Acquisition Team on -63407. Let's get connected .

Concentrix Global Services GmbH
Komturstraße 18
12099 Berlin

Tel.: -63407


Reference: 694252043

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