IT Service Desk Agents (x2)

Posted on Apr 16, 2019 by Amandis

Brussel, Brussel Belgium
Information Technology
Immediate Start
Annual Salary
Amandis is a professional ICT recruitment partner for leading employers throughout the Benelux. Our client is based in Brussels and is looking for 2x IT Service Desk Agents to support their internal employees. You will offer internal customers your support regarding their hardware & software issues You provide 1st line support via telephone, incoming e-mails or web-forms You make the analysis of reported faults and change requests regarding computers and applications. You set your priorities through the use of the Service Management Tool, taking into account ITIL processes. You provide quality and timely communication so that the service levels remain high. You and your team ensure that service targets are achieved. You will call in the help of 2nd and 3rd line support on-time, so that escalations can be prevented. You have previous experience in user support or as a service desk engineer. Good technical knowledge of MS Office (2016) or 365, Windows 7 or 10, network essentials, Ac...

Reference: 694466319

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