Customer Success Manager (m/f)
Posted on Apr 16, 2019 by Frontify
Hey! We're looking for a Customer Success Manager who drives our customer happiness to a new all-time high.
As a Customer Success Manager you advise and guide a wide variety of customers. You ensure that they launch Frontify successfully, adopt it widely, and are continuously driving business value from our product.
You drive customer success
- You onboard new customers and provide coaching & support to improve adoption of Frontify.
- You increase product adaptation, customer engagement, and satisfaction proactively.
- You liaise with internal teams and coordinate to ensure customer success.
- Support the development of our products together with customers, the product team, and sales.
- Your metrics: Adoption Rate, Customer Lifetime Value, Net Promoter Score, Churn Rate, etc.
You're a self-motivated and empathetic consultant
- You've got some relevant experience (CSM, KAM, Branding, SaaS, Agency, Consulting).
- Ideally, you're a graduate in Business, Economics, or a similar field
- You're proficient in English and German (C2).
- You can present/talk concisely and like to interact with people.
- You're an empathetic consultant and you can build trustful relationships.
- You've shown that you can initiate new things and get them done.
- You're authentic, honest, intrinsically motivated, and responsible - a grown-up.
- An employer who treats you like a grown-up (freedom & responsibility).
- A place to be creative and get things done.
- The chance to work with inspiring brands and people.
- An opportunity to learn and grow with the company.
- Colleagues that feel like family.
- A cozy place in the heart of St. Gallen or Frankfurt.
We're Frontify! A fast growing startup based in St. Gallen, Switzerland and Frankfurt, Germany. We're passionate about brands and people. With our SaaS solutions we aim to change the world of brands and improve the way how people work together.
We already have great customers like Lufthansa, Vodafone, Lego, etc. and with you on board, we will get our mission accomplished even faster!
IDC Central Europe GmbH
Schenker AG Head Office
Crédit Agricole Corporate and Investment Bank Germany
Amadeus FiRe AG