Call Handler

Posted on May 17, 2019 by SmartList

Belfast, United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Call Handler

Type: Permanent full-time
Based: Castlereagh, Maydown, Gough
Organisation: The Police Service of Northern Ireland
Salary: £20,692 - £22,739

Job Description:

The Call Handler will provide a multifunctional service to the public and members of the Police Service by determining the response to emergency and non-emergency telephone calls.

The role holder will offer advice/assistance to customers and log calls in accordance with local and national quality and performance standards.

The role holder will attempt to resolve all calls, where appropriate, through telephone resolution by requesting relevant information from the caller to determine the most appropriate grading or response to the call.

The role holder must have 5 GCSEs at Grade C or above. Grades must include Maths and English Language or the equivalent. The Call Handler should have at least 1 years' experience in a contact centre or customer service environment.

To learn more and apply visit our website by clicking the button below.

Closing date: Friday 31st May 2019 at 3pm.

PSNI is committed to being representative of the community we serve and welcomes all applicants interested in a career in policing.

TSL1

Reference: 707522947

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