Posted on May 21, 2019 by Anonymous
I lead from the front and set high standards for myself and for the team on every shift. I take pride in supporting my colleagues development and I take care to recognise their achievements in the moment wherever possible.
I want to be the best I can be, therefore I take every to develop and challenge myself through my own personal objectives. I love being accountable along with the GM for the cinema - it gives me a real buzz.
My Key Accountabilities:
Guests - I work shoulder to shoulder with my team and in conjunction with my Guest Experience Supervisors to listen to our guests and take actions that delight them and drive our performance
People - I maximise the performance and potential of my team through training, development, regular coaching, reviews and continuous feedback. I role model the values and can usually be found our in the cinema providing direction to our teams.
Process and Standards - I ensure quality and consistency of the guest experience in my cinema by maintaining high operational standards at all times, and ensuring that all ODEON processes are fully implemented to fulfil the operational and safety requirements.
Retail - I set daily goals and support time out for training as well as regular on the job coaching to drive deliver of our key retail metrics
Market Share - I support my General Manager by delivering the on time and in full execution of national marketing plans and local initiatives to increase the local market share of our cinema. I seek out new opportunities to proactively drive local market share to feed into the cinema plans.
Commercial Performance - I maximise performance within my cinema by implementing strategies that improve performance across the key trading metrics whilst ensuring compliance in key cost areas
Leadership - I lead and inspire my colleagues through strategic, inspirational and change leadership styles.
Passion - I champion the brand, delighting our guests and enthusing my team with my energy and commitment
Insight- I use my experience and engagement with my team to make improvements in my daily work.
Accountability - I go the extra mile to make sure my team knows and achieves it targets
Respect - I empower my teams to do the right things at the right times for our guests.
Trust - I treat my colleagues and guests in the way they deserve to be treated.
Fun - I make myself approachable to my team and my guests as I enjoy spending time with them championing activities and fun ideas to build our team