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Project Manager Customer Success (m/f/d)

Posted on May 31, 2019 by scoutbee

Berlin, Germany
Sales
Immediate Start
Annual Salary
Contract/Project

DESCRIPTION

  • Understand customer's business objectives and advise on product usage to achieve desired goals.
  • Serve as the key point of contact and relationship lead for a portfolio of customers.
  • Train customers on existing and new product features.
  • Lead customer feedback meetings during trial and post-sale phases including monthly and quarterly reporting.
  • Manage post-sales activity for your accounts through strong relationship-building, product knowledge, planning and execution.
  • Maintain a deep understanding of the product and articulate scoutbee's value to the customer and map to their business objectives and desired outcomes.
  • Act as an expert resource and drive product implementation and adoption within our customers.
  • Work with Sales and Key Account teams to gather customer business goals and objectives and ensure ongoing alignment.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty.
  • Travel up to 25% and meet with customers onsite to discover and understand their needs and help them understand how best to address those needs and challenges with our solutions.
  • Partner closely with Sourcing Engineers and other cross-functional team members to translate business needs and product requirements into solutions for customers.
  • Function as the voice of the customer and provide internal feedback on system performance and new feature requests.
  • Help drive customer references, referrals and case studies.

REQUIREMENTS

  • Bachelor's Degree in industrial engineering, business engineering or related fields.1-3 years' experience in a customer facing role.
  • 1-3 years' experience in a customer facing role preferably with experience in the purchasing department.
  • Must be goal oriented, self-motivated and have a desire to be a part of a growing team which is energetic, talented, and competitive.
  • Possess strong verbal and written communication skills.
  • Display active listening skills, strong attention to detail, and well organized with the ability to manage multiple projects simultaneously.
  • Comfortable with presenting to and engaging with customers both in-person and virtually.
  • Consistent track record of meeting or exceeding performance and retention goals with customers.
  • Knowledge of purchasing operations within industrial manufacturing sectors e.g. automotive, aerospace etc. preferred.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Microsoft Dynamics) and MS Office (particularly MS Excel and PowerPoint).
  • Very good German knowledge necessary.
  • Valid Passport with Ability to travel frequently, nationally and internationally.

BENEFITS

  • Flexible working hours
  • International team
  • Free snacks and drinks
  • Great teamwork
  • Lightning development
  • Personal progression
  • Stylish office
  • Sports and a lot of fun
  • Free massage

* We are always on the lookout for talented people, regardless of race, ethnic background, gender, religion, philosophy, disability, age or sexual identity.

Reference: 709065741