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Genesys PureConnect Functional Analyst - Halle, Belgium

Posted on Jun 14, 2019 by Contracts IT Ltd

Brabant Wallon, Belgium
Information Technology
Immediate Start
Annual Salary
Contract/Project

Genesys PureConnect Functional Analyst - Halle,Belgium

Languages: ENGLISH with DUTCH (essential)

Skills and Experience:

  • Previous experience in a similar role.
  • Extensive knowledge of the Genesys (tooling) and good knowledge of OTRS (ticket-handling tooling) is a plus.

Description of work:

  • Participate in various projects within the portfolio operation of the client and thus provides the necessary analysis to bring the various implementations to a successful conclusion.
  • Offer an efficient and personal service to the users, where and when this is needed, in a service-oriented and connected way.
  • Reviewing solutions made (current design).
  • Inspire on the basis of alternative possibilities within the tooling (Genesys).
  • Documenting the chosen solutions.
  • Functional analysis based on the standard deliverables.
  • Context and scope diagram, business service specifications, logical data model, work processes, identification of the Application Functionalities (via UseCase technology or UserStories technology).
  • Evaluation and reporting of the execution of the work assignment.
  • Possibility to work regionally for 1 or 2 days in Deinze or Haasrode.

Please send your CV to Javaid and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply

Reference: 720766953