Genesys PureConnect Functional Analyst - Halle, Belgium
Posted on Jun 14, 2019 by Contracts IT Ltd
Genesys PureConnect Functional Analyst - Halle,Belgium
Languages: ENGLISH with DUTCH (essential)
Skills and Experience:
- Previous experience in a similar role.
- Extensive knowledge of the Genesys (tooling) and good knowledge of OTRS (ticket-handling tooling) is a plus.
Description of work:
- Participate in various projects within the portfolio operation of the client and thus provides the necessary analysis to bring the various implementations to a successful conclusion.
- Offer an efficient and personal service to the users, where and when this is needed, in a service-oriented and connected way.
- Reviewing solutions made (current design).
- Inspire on the basis of alternative possibilities within the tooling (Genesys).
- Documenting the chosen solutions.
- Functional analysis based on the standard deliverables.
- Context and scope diagram, business service specifications, logical data model, work processes, identification of the Application Functionalities (via UseCase technology or UserStories technology).
- Evaluation and reporting of the execution of the work assignment.
- Possibility to work regionally for 1 or 2 days in Deinze or Haasrode.
Please send your CV to Javaid and call to discuss further.
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