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Customer Care Representative II

Posted on Jun 14, 2019 by Auto Club of Missouri

Saint Louis, MO 63190
Call Center & Customer Service
Immediate Start
Annual Salary

The Automobile Club of Missouri has an immediate full time position for a Customer Care Representative. The ideal candidate will understand the meaning of providing Legendary Customer Service and are committed to creating Members for Life. As a Representative on our team, you'll engage with members who will look to your expertise for solutions and advice on their membership and other AAA products and services. This position performs a variety of duties in support of growth, retention and profitability with existing members and insureds. Candidate must maintain discretion and independent judgment to resolve services matters.

Responsibilities include:

· Effectively promote awareness of AAA products/service by recommending products and services to our members.

· Handle member inquiries and concerns by telephone, fax and email.

· Accurately enters all data in the appropriate computer system in accordance with department standards.

· Must have ability to work in a high stress, fast paced environment while maintaining excellent customer service skills.

· Responsible for researching and resolving service and billing issues in all product areas


· Ability to multi task: work with member information on a computer and address their needs at the same time.

· The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.

· Excellent written/verbal/computer skills.

· Enjoy a fast paced, changing team environment.

· Comfortable in a structured, goal orientated environment.

· Manages time effectively to support the department standards of

telephone answering quality levels and processing time.

· Ability to sit at a computer wearing a headset for the duration of your shift.

· Remains abreast of state and company guidelines and regulations in regards to membership, insurance and other products and services being offered by AAA.


· Health Coverage for Medical, Dental, Vision

· Paid time off including Vacation, Illness and Holidays

· Life Insurance

· Disability Coverage

· Pension

· 401k Savings Plan

· Employee Discounts

· Career opportunities across multiple business lines and states

"Creating members for life by exceeding our members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer

Reference: 720881219