Customer Care Representative II
Posted on Jun 14, 2019 by Auto Club of Missouri
The Automobile Club of Missouri has an immediate full time position for a Customer Care Representative. The ideal candidate will understand the meaning of providing Legendary Customer Service and are committed to creating Members for Life. As a Representative on our team, you'll engage with members who will look to your expertise for solutions and advice on their membership and other AAA products and services. This position performs a variety of duties in support of growth, retention and profitability with existing members and insureds. Candidate must maintain discretion and independent judgment to resolve services matters.
· Effectively promote awareness of AAA products/service by recommending products and services to our members.
· Handle member inquiries and concerns by telephone, fax and email.
· Accurately enters all data in the appropriate computer system in accordance with department standards.
· Must have ability to work in a high stress, fast paced environment while maintaining excellent customer service skills.
· Responsible for researching and resolving service and billing issues in all product areas
· Ability to multi task: work with member information on a computer and address their needs at the same time.
· The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.
· Excellent written/verbal/computer skills.
· Enjoy a fast paced, changing team environment.
· Comfortable in a structured, goal orientated environment.
· Manages time effectively to support the department standards of
telephone answering quality levels and processing time.
· Ability to sit at a computer wearing a headset for the duration of your shift.
· Remains abreast of state and company guidelines and regulations in regards to membership, insurance and other products and services being offered by AAA.
· Health Coverage for Medical, Dental, Vision
· Paid time off including Vacation, Illness and Holidays
· Life Insurance
· Disability Coverage
· 401k Savings Plan
· Employee Discounts
· Career opportunities across multiple business lines and states
"Creating members for life by exceeding our members' expectations through valuable products and legendary service."
AAA is an Equal Opportunity Employer