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Senior Account Manager

Posted on Jun 17, 2019 by CV-Library

Paddock Wood, Kent, United Kingdom
Immediate Start
£30k - £35k Annual
Senior Account Manager

Paddock Wood

circa £35k + uncapped commission


Responsibilities of the role:

· Manage and maintain customer relationships within our client’s portfolio

· Undertake regular customer review meetings and feedback to the Sales Manager

· Work closely with service department and proactively promote new services

· Ensure that individual KPIs are meet and strive to exceed these targets

· Work as an integral part of the Sales team to ensure that sales team targets are met

· Feedback to Sales Manager of any new opportunities with new or existing customers

· Continually seek out new business opportunities

· Ensure all client renewals are undertaken in a timely manner

· Provide unrivalled quality of service

· Attend quarterly individual performance review meetings with the Sales Manager

Main accountabilities:

· Understand and embrace our client’s core values always

· Maintain an excellent work ethic striving to exceed expectations and KPIs

· Build long-lasting rapport with allocated customers

· Monitor customer satisfaction levels and act accordingly

· Always be professional when representing the organisation

· Report to the Sales Manager by way of weekly 1-2-1 reviews and Forecast meetings

· Accurate and up-to-date forecasting is essential

· Be responsible for the relationship of customers, both existing and prospective

· Ensure that personal growth and goals are in-line with company standards

· Keep the connect wise CRM up to date, record opportunities, activities and phone conversations daily

Key competencies:

· Minimum 3 years of experience in account management role within IT sector

· Excellent written and verbal communication skills

· Focused and target-driven, with a positive attitude when addressing challenges

· Investment in self-development and honing personal soft skills

· A voracious learner, who uses personal initiative to maintain product knowledge, Solution benefits and an understanding of the customer landscape, without the need to be prompted

· An understanding and an ability to articulate key concepts of the Cloud, including SaaS, PaaS & IaaS

· Personable and adaptable to any situation

· Ability to work well in a team environment while confident also able to work alone

· Good commercial awareness

· Excellent ability to use Microsoft Office 365, including Outlook, Word, Excel, PowerPoint

· Holds respect for Managers, Directors and Peers of the company

· Maintain high standards always of personal appearance, timekeeping, attendance and respect of company property

· Maintains good personal health and wellness

Reference: 209694461

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