Maintenance Co-Ordinator

Posted on Jun 18, 2019 by CV-Library

Cambridge, Cambridgeshire, United Kingdom
Immediate Start
£20k - £22k Annual
Job Description:

Our client is a highly successful organisation within the Maintenance Industry, specialising in installation, refurbishment, maintenance and fit-out of well known retail establishments.

Due to continued growth, they are now looking to recruit a Helpdesk/Maintenance Co-ordinator to effectively administrate the Maintenance and Small Works areas of the business with emphasis on customer satisfaction.

Reporting to the Facilities Manager, the job will involve -

Main Tasks of Job:

• To administrate maintenance and small works to meet contract requirements.

• Organise and manage direct workforce and sub-contractors under various maintenance and small works contracts.

• Organise and manage works to meet contract timescale criteria.

• Produce and monitor weekly client reports and internal control documents to meet customer requirements.

• Update client open call reports from customer helpdesk.

• To manage and liaise with existing and new clients.

• Cost Reactive Maintenance jobs and enter onto client valuations.

• General office and filing duties.

• Answering of telephones and logging call details.

• Provide holiday cover within the department.

• Booking maintenance calls onto TABS and passing to an engineer (limited dependant on staff numbers).

• Receives orders for small works, logs them onto TABS, makes up the job pack for the Project Manager (PM) and emails the details to the PM.

• Costs maintenance calls for various clients.

• Undertakes any other general administration duties and any other tasks required.

Skills and Abilities:

• Previous experience in a similar environment, such as maintenance or engineering would be considered a distinct advantage.

• Proven customer service experience is essential.

• Must be competent with Microsoft Office (Excel/Word).

• Must have excellent written and oral communication skills.

• Must be proactive & an excellent team worker

Reference: 209160031

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