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IT Cover Engineer

Posted on Jul 3, 2019 by CV-Library

London, United Kingdom
Information Technology
Immediate Start
£170 - £170 Daily
Locations for the IT cover Engineer. Covering all London areas

Role Overview of the IT Cover Engineer

This role is to provide cover for the onsite engineers at client sites. As a result, this role will encompass a broad range of duties which will include, but is not exclusive to, Helpdesk / 1st line work such as call-logging, 2nd line fixing such as troubleshooting desktop / hardware (PC, laptop and printer) and potentially maintaining a server estate in a data centre environment. Equally, as a cover engineer, you may be the sole person onsite and/or part of a customer or team.

Primary Responsibilities;

* Troubleshoot and resolve problems in person and via phone.

* Answer phone calls and log accurately into customer’s call logging system.

* Troubleshoot Desktop, Laptops and Printer problems, HW and SW.

* Investigate and resolve incidents in accordance with SLAs.

* Be expected to patch users and communications room as and when required.

* Adapt to the varying customer environments and cultures, along with their in-house processes.

Knowledge and Skills;

* Microsoft Windows desktop O/S

* Microsoft Office 2016/2010/2007/2003.

* Microsoft Outlook 2016/2010/2007/2003.

* Structured Call Logging System

* Desktop/Laptop Hardware

* HP printers (setup and configuration)

* Multifunctional Devices

* Citrix

Location: Covering all London areas ( Mainly Central London) and some outside the M25 to Kent and Surrey.

IT cover Engineer

Reference: 209939265