Contact Centre Adviser
Posted on Jul 11, 2019 by CV-Library
TITLE: Contact Centre Advisor, Call Centre, Support
SKILLS: Strong I.T Skills, Flexible, Customer Care or Support, Sales Experience
BENEFITS: £18,000, 23 Days Holiday + 1 day per year, rising to a max of 5 days
LOCATION: Worcester commutable from: Birmingham, Cheltenham, Gloucester, Redditch and Hereford.
We require a Contact Centre Advisor to work within a leading company, joining a customer support and service team. The role provides top level support, and would include cross-selling products to customers, further improving their experience through better products.
Therefor this role will require a flexible and driven individual, willing to work within three varied teams that provide a top level of technical support, customer care, and sales. This role would also benefit from a technological background, focused on computing and Internet knowledge, with a passion to keep up to date in relevant information tailored to their sector as you will be providing answers and guidance to technical questions.
The company are an award winning, market leading, internet company based 10 minutes' walk from Worcester. They are market leaders across the globe and have been continuing to grow on their success year after year.
Strong I.T skills
Knowledge of Office 365, e.g Word, Excel, Outlook
Customer care and support, ideally in I.T sector
Clear communication skills, written and verbal
Resilient and confident to problem solving
A positive behaviour and attitude to work standards
A team player
Motivation to develop and learn new skills
Sales mindset, recognising and maximising opportunities
Personable and friendly manner
Technical interest and adaptability
Nice to have Skills
Knowledge of Internet and Web technologiesThe Company are providing £18,000 for the right candidate, whilst offering respectable shift working hours with a competitive salary. They also provide benefits such as 23 days holiday plus bank holidays, rising to a total of 28 days after 5 years, alongside birthdays off work. Furthermore, they offer schemes such as pension, healthcare and Childcare vouchers, whilst encouraging a thriving social atmosphere. Activities such as Rowing, football and running are weekly regulars for the teams.
If this role is of interest to you please contact Dan Walker now on (phone number removed) or email your CV ()