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2nd Line Support Engineer

Posted on Jul 11, 2019 by CV-Library

East Sussex, United Kingdom
Information Technology
Immediate Start
£22k - £25k Annual
Full-Time
A 2nd Line Support Engineer with a background in Software application support is required to join a busy customer focused help-desk working for a market leading aerospace company.

If you are looking for a role that will offer rapid career progression and development then apply now!

Role: 2nd Line Support Engineer

As 2nd Line Support Engineer you will be responsible for:



+ Providing support to a worldwide customer base

+ Support the development of existing support process and procedures

+ Maintaining a working relationship with other teams and 3rd parties who may be responsible for key parts of the Service provision

+ Working within a 24 hour Operational environment

+ Taking a detailed technical view of issues that cannot be resolved at 1st Line

+ Providing guidance, support and training for Level 2 Help-desk staff for team members



Experience:

As 2nd Line Support Engineer you will have experience of:



+ Degree qualified or equivalent in a relevant technical discipline

+ Previous experience in delivering 2nd Line software support and service management

+ Customer experience with direct communications

+ Work well under pressure and an ability to prioritise

+ Excellent communication skills both written and verbal

Reference: 210398649

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