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Desktop User Support Specialist

Posted on Jul 12, 2019 by CV-Library

Duxford, Cambridgeshire, United Kingdom
Information Technology
Immediate Start
£30k - £36k Annual
Full-Time
A leading Scientific and Research organisation has an exciting new opportunity for a Desktop User Support Specialist to join their expanding team.

The ideal candidate will have experience of providing 2nd and 3rd line technical and operational support, primarily to a Senior Windows Administrator but also on occasions to others in the operations team and a helpdesk service

The role will require the below;

* Provide 2nd and 3rd line support for service related faults and issues to end users service.

* Carry out standard day to day operational procedures for the service

* Domain User account management and Exchange mailbox management

* Respond to requests for internal windows-based DNS changes

* Assist in the Installation, administration and upgrades of Windows environments (Server 2008, 2012, 2016). Patching, account creation, backups, etc.

* Monitor systems, services and logs for health and problems; fix or escalate as necessary.

* Carry out routine monitoring of all windows service systems and their backups

* Regularly check backups for errors. Test restore backups on a regular basis to verify integrity

* Analyse system performance, modifying parameters to improve throughput and effectively utilize system resources

Benefits

* 25 days holiday

* Parking Facilities

* Pension Scheme

* Sports and Social Club

Reference: 210400884

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