Technical Customer Support Advisor - Software Support
Posted on Jul 12, 2019 by CV-Library
Leicester - Contract - 2 Months
Technical Customer Support Advisor with experience in a Software, I.T or Telecommunications environment and knowledge of Windows / Mac OS sought by a leading technology provider for integrated business communications solutions. Their "customer first" approach starts with their support function - offering new customers a fantastic on boarding process and great ongoing support.
As a Technical Customer Support Advisor you will be part of their UK team and the first point of contact for all incoming customer queries which you will then tackle as per their SLAs, escalating when necessary. On a day-to-day basis you will be supported by great 2nd Line Support team and Software Development team for more in-depth technical issues.
The successful Technical Customer Support Advisor should have the following:
Experience within a Software, I.T / Telecoms Support or Customer Services environment
Knowledge of Windows and Mac Operating Systems - Windows 7, 8, 10 and Mac OS
Experience with CRM systems would be beneficial
Experience with Hosted Telephony systems would be beneficial
Excellent communication skills
Good problem solving skillsPlease send CV now to alex[at]applauseit[dot]co[uk] and call Alex Pitts on (phone number removed) to find out more.
Technical Customer Support Advisor - Leicester - Contract - 2 Months - Windows 7/8/10, Mac OS, I.T, Telecoms, VoIP, Networking, SIP, TCP/IP