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Hardware / Software Technician

Posted on Jul 12, 2019 by CV-Library

Basingstoke, Hampshire, United Kingdom
Immediate Start
£23k - £28k Annual
To provide first and second line technical support to the international client base, distributors, users and operators. A customer facing role that requires a broad-based technical understanding including networking (IP, WiFi, GSM and serial protocol), digital and analogue electronics, mechanics, control systems, Windows, Linux and macOS operating systems. Also assisting with technical sales and product training.

Responsibilities will include but are not limited to:

* Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.

* Learn about company products and working applications to be able to provide first and second line support to clients and users.

* Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.

* There will be some requirement to assist with day to day activities, commensurate with your capabilities, within the company, particularly Repairs and Test departments.

* Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

* Supporting field services, in a ‘hands-on’ role that may require international travel.

Skills and Experience


Familiarity with sampling theory and cybernetics (control theory)

Working knowledge of digital and analogue electronics

Basic knowledge of mechanical and electrical engineering

Practical knowledge of electrical troubleshooting methods and equipment

Problem solving mind-set

Engineering degree, or equivalent

Effective interpersonal and communication skills

Excellent self-organisation skills and ability to manage priorities

Computer literate

Basic knowledge of networking, electronics and control theory

Good background of maths and physics


Knowledge of networking (IP / WiFi / GSM / serial)

Knowledge of programming in at least one language

Ability to work on own initiative in order to develop the team

Experience of providing support externally to international client base

Interest in Earth Science

Multilingual, could be beneficial

Good understanding of technical English

Knowledge in mechanics and Linux basic commands

Demonstrable Character Traits

* Confidence in dealing with people from all levels of business

* Logical thinker

* Excellent communication skills, both internally and with customers

* Proactive and self-motivated

* Willingness to learn and develop

* High level problem solving ability


* Energetic and self-motivated

* Able to manage multiple priorities under pressure

* Can work both independently or within a team

* Eager to learn

* Persistent

* Unbounded enthusiasm

* Self-driven

Additional Points that count in your favour

* Practical hobbies and personal interests will likely reflect a practical nature

* Multilingual capability could be beneficial

Similar Roles

Customer support. Service engineer. Networks specialist. System integrator. Applications engineer. Product manager.

Competition or target companies

High value, low volume niche high technology, such as;

Scientific instrumentation, Medical equipment manufacturing

Reference: 210401380

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