This Job Vacancy has Expired!

System Support Engineer

Posted on Jul 12, 2019 by CV-Library

Chippenham, Wiltshire, United Kingdom
Information Technology
Immediate Start
£25k - £30k Annual
Full-Time
Capita IT Resourcing are recruiting for 3 System Support Engineer to join our offices in Chippenham. The System Support Engineers will provide support for second line faults, supporting the 1st line Field Service teams and performing regular software/hardware updates/upgrades to customer's equipment at a national level.

Responsibilities:

To provide a Triage function for all DS3000 incidents logged by customer

To deal with Incidents or Problems that have been passed to CSS Department

To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders)

To follow procedures in line with company policy (i.e. Local Procedures or ISO(phone number removed) defined processes) and suggest and follow-up improvements in line with CSIP.

To provide technical support to 1st line Field Engineers

To provide technical support to users

To provide technical support to external customer engineering staff.

Skills:

PC/Server Support experience (hardware and software)

Have a Degree or equivalent experience in Electronics/Communications/IT related discipline

Problem solving and diagnostic skills, including remote investigation and diagnostics.

Practical experience in TCP/IP network support including routers, switches and firewalls

MS Windows XP- 10 and Windows Server 2003 to 2016 knowledge, Active Directory, Group Policies.

Working knowledge of virtualisation technologies (Hyper-V, VMWare,)

Working knowledge of VOIP/SIP

Customer service/Customer facing experience

Must hold a full UK drivers licence

Experience of ITIL system lifecycle workflow

If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy

Reference: 210401786

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