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Telephony Engineer

Posted on Jul 12, 2019 by CV-Library

Greater Manchester, United Kingdom
Information Technology
Immediate Start
£45k - £55k Annual
Full-Time
Telephone Engineer - Perm South Manchester

Salary from £50,000 DOE

Are you looking for a role with a company boasting an enthusiastic IT Team in place and looking to drive new innovative ways of working within their IT? Do you want to benefit from ongoing development with one of the UK's Top Employers in 2017 and 2018? As one of the UK's leading business in its field we are re-inventing our entire technology and IT structure and are looking for a Cisco Telephony Engineer to embark on this with us.

As our 3rd line Telephony Engineer you will be Reporting to the infrastructure engineer and providing interim mentoring for two FTE's. You will be a fundamental part to the technical support team it provides a brilliant opportunity to demonstrate your passion for understanding and implementing the business needs, you will really be a crucial part in creating a transforming environment .

The company want to enhance their offerings to their customers with a variety of project currently running and with this comes a fast passed and exciting environment, needing someone who is ready to ''role their sleeves up and get stuck in'' acknowledging that the role will be challenging but welcomes the challenge.

As our 3rd line Telephony Engineer you will responsible for the operation of our telephony service constantly striving to give the highest quality technical support and delivering continual service improvement and successful delivery. Some of your duties will include but not solely consist of :

building relationships with 3rd party vendors to deliver a seamless E2E Customer Experience

Using data/reporting to instil a culture of continuous service improvement and innovation, Provide out of hours cover (on a rota basis) to meet our Business needs

Provide management reports on performance and trends

Own the creation of relevant documentation, including; design documentation and knowledge-based articles

Assist with planning and implementation of our Enterprise Telephony Project

Own the delivery of any Telephony small project requests (via the Small Projects board)

Provide training and development to 2 x Telephony Analyst FTE

The role will suit candidates who enjoy a consistent challenge with a strong back ground of supporting cisco solutions across large organisations . with 3 years experience in a 3rd line Telephony Engineer (or equivalent) role, including installation and support of enterprise scale telephony solutions/infrastructure in high availability environment as well as :

Cisco VoIP/Voice telephony CUCM 11.x, UCCX 11.x, CUIC, CUC

RTP, CUBE, SIP, ISDN, Cisco voice gateways H232/MGCP

CCNA certification

Experience with Cisco BAT

RedBox Voice recording configuration/support

Experience of ISDN to SIP porting

Strong communications skills

Experience in line management, training or mentoring team members

If you're interested in this brilliant opportunity id be really keen to speak to you further!

Please contact me on -

(phone number removed)

Ashley Wallace

Reference: 210401811

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