SQL Database Engineer
Posted on Jul 12, 2019 by CV-Library
24/7 - Shifts (inc. Night)
35k package (inc. shift allowance + bonus + training)
Who's the Client:
Our independent IT Services client are a Microsoft, Citrix & CISCO partner who provide specialist IT & Communications technology support in the Enterprise space. Thier primary focus is on delivering value-add services that allow their globally recognised customers to optimise their investment in technology and people.
Due to expansion in their Enterprise customer space, our client need a team of dedicated SQL Database Engineers to support and remotely monitor their customers's IT Infrastructure, networks, applications & services as they transition into a 24/7 operation.
Reporting into the Head of Ops and utilising a variety of remote toolsets , the Engineer will also be responsiible for investigating & resolving automatic alert-based tickets around infrastrucutre technology, SQL, networks and Enterprise applications. There will be a circa 60/40 split (SQL/Server/database administration)
Provide 24/7 SQL Support for their Enterprise level customer base
Perform DBA tasks, daily checks on critical databases, investigate and resolvefailed SQL jobs, monitoring SQL backups, DR restores, server patching, building and configuring databases on new servers
Strong communication required at all times with customers and internall staff.
Investigate and solve customers, problems, which may be complex or long-standing problems that may have been escalated already
Perform regular checks on customer infrastructure and provide reports
Triage and investigate all system generated alerts within SLA’s and KPI’s
Keep accurate records of discussions or correspondence with customers in the ITSM toolset
Experience of supporting and managing SQL databases
Experience of monitoring toolsets and alerts generated (e.g. SolarWinds & SCOM)
1st and 2nd line troubleshooting of Windows operating systems
Server administration and patching
Time management, attention to detail, expectation
Ability to approach problem solving in a clear and concise manner
Must have excellent verbal and written communications skills in English.
Ability to work under pressure and to tight deadlines
At least 2 years’ experience working in a support environment
Basic understanding of IT principles including change management
Experience of using a ticket-based IT Service Management toolset