German fluent Business Travel Consultant

Posted on Jul 12, 2019 by CV-Library

Dublin, City of Dublin, United Kingdom
Sales
Immediate Start
£29k - £30.6k Annual
Full-Time
Business Travel Consultant

Fluent German

You will have a working knowledge of a native Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.

Responsibilities:

* Excellent written and oral communications skills in English and German – role will require inbound, outbound (call-backs), and email communications.

* Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.

* Strong listening skills: active listening; able to appreciate the context of the business traveler's experience

* Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

* Passion for travel / experience with travel

* Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer

* Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.

* Polished delivery: ability to communicate in a structured and effective manner

* Quick learner: ability to ramp up quickly and act on feedback constructively

* De-escalate customer situations: manage customer expectations and follow-up on customer commitments

* Passion for service, one call resolution and tailoring the solution for the caller

* Proficiency in a multi-system environment and ability to multi-task

Experience and Education

* GDS experience (Amadeus (pref), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)

* High school degree or equivalent (required)

* Travel industry experience with international booking experience (required)

Salary: 29K+ bonus

Permanent

Reference: 210402661

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