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IT Distributed Support Technician

Posted on Jul 12, 2019 by CV-Library

London, United Kingdom
Information Technology
Immediate Start
Annual Salary
Full-Time
Job: Distributed Support Engineer Backfill

Main Duties

• Repair and maintain hardware (Servers, PC’s, Laptops, Printers and associated peripherals where required).

• Repair and maintain customer Software tickets across different clients using client systems where needed. Typical cover requirements may include Windows, Outlook, Active Directory, Lotus Notes and a variety of common Software programs and platforms.

• Complete software incidents to customer/manufacturer procedures and specifications.

• Installation of hardware to manufacturers/customers specification. Complete MAC’s to manufacturers/customers Specifications.

• Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time where required.

• Communicate with Call Administration and the Branch throughout the day where required.

• Any other reasonable request made by your line management

• Represent SCC in a positive and professional manner at all times

• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace

• Must be professional and presentable at all times.

• Must have full UK driving Licence where required to perform the role.

• Respond to any requests for information from your line management in a timely manner

• Work a certain amount of overtime when required to do so.

• Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers.

• Be Familiar with customer policies and processes where applicable

Skills, Experience, Knowledge

• Experience within a desk side support role

• Accreditation or experience in either Server /MFD Printer or O/S

• Accreditation or experience in at least one Tier 1 Product (Desktop /Laptops /Printer)

• Experience in other Tier 1 Products (Desktop /Laptops /Printer)

• Tier 2 products

• Knowledge of Key Clients specific procedures

• SCC Technical Test 85%

• Expected to be exposed to site specific procedures

• SC Clearance

Reference: 210403024

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