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Change Analyst

Posted on Jul 12, 2019 by CV-Library

Rugby, Warwickshire, United Kingdom
Information Technology
Immediate Start
£24k - £32k Annual
Change Analyst - Telecoms - excellent career development opportunities.

We seek Change Analysts, with a passion for service delivery, to join a global leader in mission-critical telecom services.

You will be supported by the Change Management Team, you will be a single point of contact for customers, suppliers and 3rd parties for change requests, ensuring these are approved and cause minimal impact to a live service environment.

Customer interaction throughout the full change lifecycle will be required, with a focus on strong communications skills and a proactive approach.

Key skills include:-

ITIL v3 foundation certified

Basic knowledge of IT systems, mobile or radio networks

Experienced in change management within a Customer Service environment

Call handling software (eg Remedy)

Weekly and monthly change performance reporting and analysis (SLA, KPIs)

Attendance in Change Advisory Board meetings

Starting salary £24k with a structured career development plan in place. Within 3 years, OTE £40k

Reference: 210405200

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