Technical Support Engineer
Posted on Jul 12, 2019 by CV-Library
Salary £32,000 - £35,000 dependent on experience
Hours 8am - 5pm, Monday to Friday
Our client is a world leading company for machine tools, laser technology and electronics. We are seeking a Technical Support Engineer to join the team in Luton.
Within this position you will be responsible in facilitating customer and sales support and providing technical customer training across the product portfolio (this will include machine and software demonstrations etc).
If the below sounds like you then don't hesitate and apply now!
Responsibilities - Technical Support Engineer
Produce effective Time Studies
Customer consultation including machine and software demonstrations
Perform customer training courses on their primary product range
Tooling Sales support
Ensure the showroom machines are prepared and the areas are ready for demonstrations or training
Clear and concise logging of customer issues via SIS
Onsite or at company HQ consultations for improved customer efficiencies within the product range
Machine support for customers including support for customer requests
Assisting with installation or knowledge issues
Maintain showroom floor to look clean, tidy and functional
Support Internal Training/Sales Staff with sales support
Exhibit and maintain a good working atmosphere and relationship with the colleagues within and across the department for an improved working team
Accurately enter data into the internal call logging system (SIS)
Skills / Experience
Experience in delivering demonstrations
Good presentation, communication and decision-making skills
Competent in being proactive and reactive with customers
Positive and calm during difficult situations with internal and external customers
Effective planning abilities
Customer integrity to be maintained at all times
Knowledge of IT Systems including networking
Knowledge of Microsoft Office packages
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