Credit Control Administrator

Posted on Jul 12, 2019 by CV-Library

Bedfordshire, United Kingdom
Accountancy
Immediate Start
£20k - £22k Annual
Full-Time
Company: Arjo

Job Title: Credit Control Administrator

Location: Houghton Regis, Beds

Contract Type: Permanent

Hours: Mon-Fri 09:00-17:00 (1 hour lunch)

Salary: Competitive

Arjo are currently seeking a Credit Control Administrator to join our Finance team at our headquarters in Houghton Regis. The role of the Credit Control Administrator is to manage a section of queries, working with stakeholders across revenue streams to ensure resolution time is within policy.

Responsibilities:

* Solve customer disputes and provide a high level of customer service ensuring communications are appropriate, professional and timely

* Provide any evidence to customers as required

* To ensure that customer satisfaction is paramount

* To work with the team to escalate issues within the business

* To manage incoming /outgoing post as required

* Enter data in relation to credits onto customer accounts in SAP

* Provide support to Credit Control team

Essential Skills/Experience:

* Experience in a customer service or Finance environment (essential).

* Diplomatic, have excellent listening skills and good communication skills.

* Good numerical skills.

* Must be PC literate with good knowledge of MS Office namely Excel, Word and Outlook. SAP experience would be desirable.

* Attention to detail and a high degree of accuracy.

* Excellent time management skills ensuring a high level of productivity.

* Natural willingness to assist customers who may be vulnerable where there are invoicing or account issues

* Ability to follow process and policy

* To be personable and articulate

* To have an understanding nature but be firm when required

* To have a broad mind-set

Please be aware that by applying for this role, you are giving Arjo permission to store your information

Reference: 210406366

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