1st/ 2nd Line IT Support Engineer - Italian speaking
Posted on Jul 12, 2019 by CV-Library
Global Technology business with a Client Services Group based in Paisley supporting clients across EMEA within their Data Centre Services Group.
Serve as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management to Italian and English speaking clients.
This will involve resolving 2nd line issues via phone, eTicketing, chat, and forums working with 1st and 3rd line Engineers as well as hardware and software development teams.
Ownership of all software, hypervisor, configuration, infrastructure, and usability issues.
Ensure customer incident resolution.
Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols.
Generate accurate, high quality trouble ticket, incident documentation, and knowledge-base updates, as well as other customer and problem documentation as required.Profile
Experienced 1st & 2nd line support engineer supporting a mixture of Microsoft and Linux environments with bilingual language skills in English & Italian
Networking troubleshooting experience (i.e. Internet Protocols)
Technical knowledge of VMware, Microsoft, RedHat, Nutanix, and SUSEJob Offer
Competitive salary and package on offer along with industry training and a strong professional development plan for all employees